Returns and Refunds
Certainly. For all purchases made on our online store you have the possibility to make a return within 14 days from courier delivery. You can make a total return or a partial return.
Visit the page relating to return policies: https://shop.happytec.it/politiche-resi/
Once the goods have been received at our warehouse e verified the integrity of the products, we will issue the reimbursement of same way you made the purchase.
Contact us immediately and one of our operators will find a solution to your problem.
Contact us immediately and one of our operators will find a solution to your problem.
Orders
Once you place your order, you will receive a confirmation email with the details of the products purchased. As soon as the order is shipped you will receive further communication. If you have chosen to pay by bank transfer, we will process your order only after receiving payment.
You can find your order number in your purchase confirmation email or by accessing the “Orders” section of your HappyTec account.
You can track your order by following the link: https://shop.happytec.it/dove-si-trova-il-mio-ordine/ or by going to "Where's my order” on the home page.
Unfortunately, once the order has been placed it is not possible to change the delivery address. If necessary contact immediately our staff who will try to help you if your order it has not yet been entrusted to the courier.
If the order has not yet been shipped, contact our staff who will take care of it cancel/refund Your Order. If your order has left you will be able to subsequently proceed with the return procedure.
If an item is not available, go to the product sheet and use the "Notify me“. We'll send you an E-Mail when the product will be back available.
Certainly. You can check the history of your orders by accessing the "Orders" of yours HappyTec account.
It's very useful but not required. On our online store you can also place orders from guest, therefore not registering.
By registering on our online store you will facilitate managing your orders and you will have a more experience simple and intuitive.
Yes, we reserve some for our colleagues dedicated discounts. Visit our : page and find out how to immediately get a discount on your orders without constraints: https://shop.happytec.it/modulo-per-listino-rivenditori-ed-officine/
Yes, in this case to receive the discounts dedicated to you registration is mandatory.
For our new customers there is the possibility of using the promotional code "firstorder“. This promotional code will give you a discount of 10% on your first ordersystem. (Shipping not included)
Secure
The payment methods available on our online store are as follows:
- Credit and debit cards (Visa, Mastercard and American Express)
- Postepay (Enabled for online purchases)
- PayPal
- Bank transfer
- Payment in 3 installments with PayPal
- Mark
Payment by credit or debit card is handled through the system Stripe which is one of the leading and safest systems on the market.
If you have selected as payment method PayPal, you will make the payment via the service offered by PayPal. Through PayPal you will also have the possibility to pay in 3 interest-free installments.
If you have selected bank transfer as your payment method, once you have placed the order you will receive it an E-Mail with the fitting instructions to make the transfer.
Certainly. At checkout you can request an invoice in the appropriate field. If you haven't already done so communicates to our staff i billing information.
Thanks to our collaboration with UPS you will be able to place orders and pay the amount directly to the courier. The amount must be paid in cash. Remember to have money with you upon delivery.
The cash on delivery can be selected among the payment methods at the time of purchase and has a cost of 4,00 € which will be paid to the courier. This amount will be charged even in the case of free shipping.
Shipping
Average delivery times are 24–72 hours La fixed rate in Italy is €6,90. Free per ordi above €50,00. Learn more: https://shop.happytec.it/politiche-sulle-spedizioni/
Yes, HappyTec offers the possibility of receiving your orders on European territory. Visit our dedicated page to find out times and costs: https://shop.happytec.it/politiche-sulle-spedizioni/
La Flex-Delivery it is a service that HappyTec makes available thanks to the collaboration with GLS. Offers more flexibility for the delivery of your order. To find out more visit the GLS page: https://gls-group.eu/IT/it/spedire-ricevere/servizio-per-te/servizi-accessori/flexdeliveryservice/
Account
You can create an account on our online store by clicking on “Create an Account".
By creating an Account you will facilitate managing your orders and you will have a more experience simple and intuitive.
From your account you can always change all personal data, except for the email address. The latter cannot be changed as it represents the identification key of your Account. To request a change to your email address you will need to contact our staff.