From 2019 we operate as one of the most great Italian companies in the field of technical assistance, sale of spare parts and accessories for electric scooters.
We specialize in riparazione of most electric scooters in circulation both commercially and for shared use.
Our workshop 300mq has the ability to manage a significant volume of repairs, going to to break down waiting times by having a vast range available assortment of spare parts already in stock.
We didn't stop only at users in Rome but we also offer a repair service "on demand” that allows anyone to be able to send your scooter to our laboratory, to take advantage of our assistance services. Go to the service
Furthermore, we are present at various points in Italy with ours affiliated workshops which give us the possibility to reach ed to help as many people as possible, thanks to our network . See our network.
What we do specifically is:
- Guide to purchasing the electric vehicle best suited to you;
- Sale of spare parts and accessories for electric scooters;
- Technical appraisal for damage suffered by accidents (accident);
- Repair, assistance and technical consultancy service aimed at:
- Private customers;
– Business customers (B2B);
– Providers of shared mobility services (sharing);
- Public administrations.
The electric vehicles affected by the maintenance program are mainly electric scooters.
The repair and technical assistance service deals with:
- Replacement and repair of damaged parts such as:
- Engines
– Accelerators and braking systems (also electronic – NO hydraulic)
– Cables and wiring
– Control units
– Lighting equipment (LED and lights)
– Tires (all types)
– Circles
– Discs, brakes and pads
– Batteries (subject to availability) - Complete six-monthly vehicle inspection and maintenance programme;
- Installation of third-party accessories both purchased in our store and supplied by the Customer.
WE ARE OFFICIAL ASSISTANCE CENTER
LEXGO - MOMODESIGN – VIVOBIKE - NILOX
Repairs are carried out directly in our laboratories with specialized personnel.
Main brands covered (click on the logo for more information):
Attention:
It is not our intention to replace the official product websites and we refer you to the manufacturer's website for more detailed information.
The section is designed to provide more information on the products on sale through the main sales channels.
All trademarks are the property of their respective owners.
All brands and logos attributable to individual manufacturers are the property of the same.
Acceptance and assistance methods
Upon your arrival, a device receptionist will welcome you, asking you for information on the defect found, informing you about the assistance and intervention methods to which your device will be subjected.
Usually, we tend to provide information about the diagnosis by telephone, within 24/72 hours of collecting the device from our laboratory.
Longer waits will be promptly communicated both via telephone and through the assistance request management platform or via WhastApp.
REPAIRS ARE CARRIED OUT BY SPECIALIZED TECHNICIANS DIRECTLY IN OUR LABORATORIES
Each device brought to the laboratory follows a very specific process:
- Acceptance of the device and creation of the Ticket of reference
- Fault analysis and free diagnosis
- Repair estimate where we communicate costs and timing
- Communication of possible acceptance of the quote by the customer
- Return of the appliance
Diagnosis communication times
As already mentioned, the outcome of the diagnosis is communicated by telephone and through the request management platform within 24/48 hours of receiving the device.
It is possible that some devices may need to be subjected to longer checks given the complexity of the device's architecture.
In this case you will be notified promptly about the new diagnosis times.
Average appliance return time
We strive every day to improve the management times of the devices from acceptance to delivery.
In the event that the spare parts are already available in the laboratory, the average return time (subject to acceptance of the estimate) is:
- 6/24h for most electric scooters.
All brands and logos attributable to individual manufacturers are the property of the same.
Warranty
The repair guarantee covers defects on the repair itself and on replaced components.
The warranty lasts 3 months from the date of collection of the appliance.